Legal
Refund Policy
Last updated: October 18, 2026
1Matic is an online selling workspace from Boonwerks Inc. This policy covers 1Matic credit packs bought on the web and any 1Matic purchase made through an app store. It does not cover telephone numbers, prepaid communication credits, or other telecommunications services.
1. Credit packs bought on the web
- Credit packs can be bought with a card billed in the United States or Canada (outside Québec). A purchase with a card billed elsewhere is canceled and nothing is charged.
- Unused packs are refundable within 7 days of purchase. Partly used packs are not refundable except where required by law or where we failed to provide the service.
- To refund an unused pack, open Credits in your 1Matic account and choose Refund next to the purchase, or email support@1matic.com. The refund goes back to the card you paid with, and the pack’s credits are removed from your balance.
- Purchased credits do not expire. Promotional credits we add to your account may expire; their expiry date is shown with them.
- By purchasing you confirm you are of legal age in your jurisdiction, or an adult authorizing this charge.
2. Disputed payments
If a payment is disputed, the credits from that purchase are suspended until the dispute is resolved. If the dispute is decided against us, those credits are removed.
3. What 1Matic charges for
- Naming an item from a photo and checking sold prices use credits. A lookup that finds nothing is not charged.
- Writing, editing, copying, and listing your drafts do not use credits.
- Nothing is published to a marketplace until you approve and submit it.
- Pair Browser is an optional computer helper. It is not a separate paid phone or number service. See How Pair Browser works.
4. App Store and Google Play purchases
If you bought 1Matic through Apple or Google, billing, cancellation, and refunds are handled by that store under its rules. Manage or cancel a subscription in your Apple ID or Google Play account, and request a refund from Apple or Google when their process applies.
5. Billing errors
If you think 1Matic charged you incorrectly, email support@1matic.com with the account email, approximate date, and receipt. We will investigate. Store-processed charges still have to be reversed through Apple or Google when that is the payment processor.
6. Contact
Boonwerks Inc. (DBA 1Matic)
30 N Gould St Ste R, Sheridan, WY 82801
support@1matic.com